tk779 Privacy Policy — Your information is safe with us
How your personal information is collected, used, and kept secure — tk779 is committed to informing you about this with complete transparency.
Introduction
tk779 ("we", "our", "platform") operates a trusted online gaming and sports betting service for users in Bangladesh. This privacy policy ("policy") tells you how we collect your personal information, what purpose we use it for, how long we retain it, and what steps we take to ensure the security of your information.
By using our website tk779.cam or registering an account, you are giving your consent to the terms of this privacy policy. We recommend you read this policy carefully and contact our support team for any questions.
1. What information we collect
tk779 collects only the information necessary to provide its services. We collect two types of information:
Information you provide directly
When you register on our platform, log in, or contact support, the following information is collected:
- Full name and date of birth
- Email address
- Mobile number
- Payment account details (bKash, Nagad, Rocket, or bank account number)
- National ID card or passport details for identity verification (where applicable)
- Messages and communication records exchanged with our support team
Automatically collected information
When you use our website, technical information is collected automatically:
- IP address and device identifier information
- Browser type and operating system
- Pages visited, time, and usage patterns
- Information collected through cookies and similar tracking technologies
- Gaming activity logs (bets, wins and losses, transaction history)
2. How we use your information
The information collected is used for the following purposes:
- Account management: To create, verify, and keep your account secure.
- Financial transaction processing: To process deposit and withdrawal requests and prevent fraud.
- Customer service: To respond to your questions, complaints, or support requests.
- Service improvement: To analyze user experience and improve the quality of the platform.
- Responsible gaming: To identify unusual gaming behavior and take measures to protect you.
- Promotional communications: To send bonus offers and updates, subject to your permission.
- Security and compliance: To prevent fraud and misuse and to comply with applicable laws.
- Age verification: To ensure our platform is only for those aged 21 or above.
3. Sharing information with third parties
tk779 does not sell your personal information or provide it to any third party for commercial purposes. However, information may be shared in the following limited circumstances:
Payment processors
The necessary financial information is shared with bKash, Nagad, Rocket, or banking partners to complete transactions. These partners follow strict security protocols.
Security and fraud prevention
Specific information may be shared with specialized security service providers to detect and prevent fraudulent activity.
Legal obligations
Information may be provided in compliance with the law based on a court order or a legitimate request from a government authority.
Analytics services
Aggregated data (which is not personally identifiable) may be used to analyze platform performance.
4. Cookies and tracking technologies
Our website uses cookies and similar technologies, which are small data files stored in your browser. We use the following types of cookies:
Essential cookies
These cookies are necessary for the basic functionality of the website — such as maintaining login sessions, security verification, and saving language preferences. They cannot be turned off.
Functionality cookies
These cookies are used to remember your preferences and provide a personalized experience. You can control them from your browser settings.
Analytics cookies
These cookies are used to analyze website traffic and understand user behavior. The information collected is anonymous and not personally identifiable.
You can delete cookies or stop accepting new cookies at any time by going to your browser settings. Please note that disabling certain cookies may affect specific functionality of the site.
5. Data security measures
We apply industry-standard security measures to protect your personal information:
SSL encryption
All data transmissions are secured with 256-bit SSL encryption.
Firewall protection
Advanced firewalls and intrusion detection systems are active.
Access control
Only authorized personnel have access to data on a need-to-know basis.
Regular audits
Regular reviews are conducted to ensure the effectiveness of security measures.
Although we apply high-standard security measures, no method of transmission over the internet is 100% secure. You are also responsible for keeping your account password secure and not sharing it with anyone.
6. Data retention period
We retain your information only for as long as it is necessary to provide services and meet legal obligations. The general policy is:
Active account data
All information is retained while your account is active and is used to provide services.
After account closure
Even after an account is closed, financial transaction and identity records are retained for the period required by applicable law. After that period, the information is securely deleted or anonymized.
Backup data
Information retained in system backups is deleted on a rolling basis in accordance with standard policy.
7. Your rights
As a user of the tk779 platform, you have the following rights:
- Right to access: You may request to know what information we hold about you.
- Right to correction: If there are any errors in your personal information, you may request that they be corrected.
- Right to deletion: In certain circumstances, you may request that your information be deleted (subject to legal obligations).
- Right to object to processing: You may object to the use of your information for specific purposes.
- Right to data portability: Where applicable, you may request a copy of your information in a structured format.
- Withdrawal of marketing communications: You may request to stop receiving promotional emails or messages at any time.
To exercise these rights, email [email protected] or contact our 24/7 live chat support. We will respond to your request as quickly as possible.
8. Minors' privacy and age restrictions
tk779 strictly prohibits anyone under the age of 21 from using the platform. We do not knowingly collect information from anyone under the age of 21.
We verify age at the time of account registration, and if we have reason to believe that a user is under 21, that account and its associated information will be immediately cancelled.
If a parent or guardian believes their child has registered on our platform, please contact [email protected]. We will immediately close that account and delete the information.
9. About third-party services
We work with various game providers to operate games on our platform. These providers may have their own privacy policies and may independently collect certain information.
The payment gateways on our platform (bKash, Nagad, Rocket) follow their own security and privacy policies. During a transaction you are interacting directly with these service providers, so you should read their policies.
tk779 is not responsible for the data protection practices of third parties.
10. Changes to the privacy policy
tk779 may update this privacy policy from time to time. For significant changes, we will:
- Post a prominent notice on the website.
- Notify registered users by email (for significant changes).
- Update the "Last updated" date at the top of the page.
Continued use of the platform after the updated policy is published means you have accepted the new policy.
11. Contact us
If you have any questions, concerns, or requests about this privacy policy, please contact our support team:
We generally respond to your requests as quickly as possible within business days. Identity verification may be required for sensitive privacy-related requests.
For more information, you can also visit our FAQ page, Terms & Conditions, and Responsible Gaming page.